Twenty4Hire Terms and Condions of Service

[Revised Date: December 2, 2025]

Preamble and Acceptance

These Terms and Condions of Service (the "Terms") constute a legally binding agreement between

Twenty4Hire Pty Ltd, a proprietary limited company based in Johannesburg, South Africa ("Twenty4Hire,"

"we," "us," or "our"), and you, the user (either a "Recruiter" or a "Candidate"), governing your use of the

Twenty4Hire web-based recruitment applicaon and services (the "Applicaon").

1. User Status and Applicaon Service

1.1. Service Descripon:

The Applicaon provides a full-cycle recruitment plaorm facilitang the connecon between Recruiters and

Candidates. This includes job lisng creaon, job applicaon submission, automated online AI

interviews/assessments, nal Applicant shortlist generaon and nal data delivery via secure export.

1.2. Limitaon of Guarantees and Recruitment Outcomes:

Twenty4Hire provides a technology plaorm only and oers no guarantees regarding recruitment or

employment success.

a. For Recruiters: We do not guarantee that the Applicaon or its AI systems will idenfy or present the

"best candidate" for any job lisng. The nal hiring decision, assessment of a candidate's t, and the

c. Interview Scope: We are only responsible for facilitang the inial applicaon process and the rst

two (2) online interviews (AI and automated assessment). Upon compleon of the process, we

provide the Final Candidate Lisng export. We are not responsible for the nal interview, which is

conducted by the Recruiter using their own resources outside of the Applicaon, and we do not

guarantee the outcome of that stage.

2. Accounts, Registraon, and Data Requirements

2.1 User Informaon and POPIA Compliance:

You warrant that all informaon you provide during registraon and use of the Applicaon is true, accurate,

current, and complete. The collecon and processing of Personal Informaon (PI) is governed by our

Recruiter First Name, Last Name, Job Title, Company Name, Company Size, Company Bio, Oce

Locaons, Email Address, Prole Picture and Cover Page. (PI is processed for service delivery and

vericaon)

c. Candidate Role

First Name, Last Name, Professional Bio, Skills and Experience, Educaon and Qualicaons

(including uploaded cercaons used for direct export to Recruiter), Work History, Professional

References, Prole Picture, Cover Page, Access to current locaon, Email Address, LinkedIn prole

link/ URL, CV Upload (used for direct export to Recruiter), and Special PI (Naonality, Ethnicity, Date

of Birth, Gender, Disability status).

b. You waive any claim against Twenty4Hire arising from the Recruiter's subsequent processing

of your data, provided Twenty4Hire has complied with these Terms and the Privacy Policy.

2.3 Account Security:

You are responsible for maintaining the condenality of your Password and any Passkey used for access. You

agree that Twenty4Hire collects your Email Address as your unique idener for account vericaon, system

nocaons, and security purposes.

a. Passkeys: The system oers Passkey as an oponal, addional login method. The use of

Passkey is subject to your device's biometric security sengs. You acknowledge that your

biometric data is stored only on your device and never shared with Twenty4Hire.

b. Management Restricon: You acknowledge that certain core authencaon details, including

a. Improve our algorithms and assessment accuracy;

b. Build hiring trends and stascal reports; and

c. Develop target-based sales strategies.

3. Financial Terms, Payments, and Non-Refundable Policy

3.1 Recruiter Payment Model:

Recruiters must pay a fee to publish a job lisng, based on one of the three available pricing packages.

3.2 Candidate Payment Model:

The core applicaon service (applying to jobs and compleng AI interviews) is free for Candidates.

Candidates may elect to purchase an oponal in-depth report detailing their interview scoring and aconable

All purchases, whether by the Recruiter (job lisng packages) or the Applicant (in-depth reports), are

explicitly non-refundable, except as required by South African law.

3.5 Recruiter Terminaon Clause:

Recruiters have the opon to terminate, suspend, or withdraw their job lisngs at any stage of the

recruitment process for any reason. If a lisng is terminated or removed before the lisng period expires, the

Recruiter shall not be entled to any refund or credit for the lisng package or fees paid.

3.6 Upon compleon of the recruitment lisng period or threshold (applicable to both Screening and Full

Recruitment lisngs), the Recruiter receives the Final Candidate Lisng as a single compressed (.zip) le.

a. Contents: Depending on the package type purchased, this le contains a Summary PDF

(ranking candidates), individual Candidate Reports (containing assessment data, screening

results, or interview scores relevant to the specic Lisng Type), the Candidate's original

uploaded CV/Resume, and any Qualicaon Cercates uploaded by the Candidate.

b. Transfer of Custody: The moment this le is downloaded by the Recruiter, custody and data

responsibility transfers enrely from Twenty4Hire to the Recruiter. The Recruiter assumes full

unavailable and the data will no longer be accessible via the Applicaon.

4. User Content, License, and Interview Conduct

4.1 Ownership of User Content:

You retain all ownership rights to the data and content you upload to the Applicaon, including job lisngs,

CV informaon, prole pictures, cover pages.

4.2 License Grant to Twenty4Hire:

By posng or uploading User Content, you grant Twenty4Hire a worldwide, non-exclusive, royalty-free,

perpetual, transferable, and sublicensable license to use, reproduce, distribute, prepare derivave works of,

display, and perform the User Content in connecon with the operaon of the Applicaon and Twenty4Hire's

business. This includes using Candidate PI to match them with relevant jobs and using Recruiter data for

c. DATA MINIMIZATION: The Candidate accepts that the raw video and audio les themselves

are not stored by Twenty4Hire; only the derived analycal data and the security screenshots

are retained.

d. The automated analysis of this data for candidate scoring and fraud detecon.

5. Prohibited Conduct and Responsibilies

5.1 Both Recruiters and Candidates are strictly prohibited from:

a. Violang any applicable law or regulaon, including the Labour Relaons Act and Employment Equity

Act.

b. Uploading any content that is discriminatory, defamatory, oensive, or violates the rights of others

6. Limitaon of Liability and Warranes

6.1 Disclaimer of Warranes:

The Applicaon is provided on an "AS IS" and "AS AVAILABLE" basis. Twenty4Hire makes no express or

implied warranes, including, but not limited to, implied warranes of merchantability, tness for a

parcular purpose, or non-infringement. Twenty4Hire makes no warranty that the Applicaon will be

uninterrupted, error-free, secure, or that any defects will be corrected.

6.2 No Guarantee of Placement or Hiring:

Twenty4Hire is solely a plaorm and is not responsible for the ulmate outcome of any recruitment process.

We do not guarantee job placement for Applicants or successful hiring for the Recruiter or the Recruiter's

employing enty/company, nor do we warrant that any candidate hired through the plaorm will be a good

t. The nal hiring decision and assessment of candidate suitability rests solely and enrely with the

Recruiter, their delegates, or the hiring enty they represent.

6.3 Limitaon of Liability:

To the maximum extent permied by South African law, Twenty4Hire shall not be liable for any direct,

indirect, incidental, special, consequenal, or punive damages, including loss of prots, data, or goodwill,

7.2 Mandatory Binding Arbitraon:

In the event of any dispute, claim, or controversy arising out of or relang to these Terms (collecvely,

"Disputes"), the pares agree to resolve the Dispute through Mandatory Binding Arbitraon in

Johannesburg, South Africa, administered by the Arbitraon Foundaon of Southern Africa (AFSA) under its

then-current rules. The award rendered by the arbitrator(s) shall be nal and binding on all pares. Both

pares waive the right to pursue a Dispute on a class-acon or consolidated basis.

7.3 Excepon to Arbitraon:

Notwithstanding the Mandatory Binding Arbitraon clause, either party retains the right to seek interim

relief (such as an urgent interdict/injuncon) in a court of competent jurisdicon in Johannesburg for maers

related to intellectual property rights or unauthorized use of the Applicaon.

8.2 Contact Informaon:

▪ For any quesons regarding these Terms, please contact us at:

▪ Twenty4Hire Pty Ltd [2 Ateljee Street, Randpark Ridge, Randburg, South Africa]

▪ Email: [Legal@Twenty4Hire.com]